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Returns Policy
- For all returns please email us at swishwarriewood@hotmail.com within 7 days of receipt of purchase.
- You will need to include original invoice as proof of purchase as well as a reason as to why you wish to return or exchange your item/s.
- Item’s may be exchanged within 14 days of receipt of purchase if in original condition with all tags attached.
- We offer in store returns / exchanges at Swish Furniture & Homewares for online purchases for your convenience
- If you are returning due to change of mind, you will be refunded the transaction amount minus a 6% fee when paying with Afterpay, 1.75% fee via Shopify payments and 2.6% fee when paying with PayPal.
- If your items arrives faulty or damaged please email swishwarriewood@hotmail.com
- Within 72 hours from signature of your delivery. You must include description and/or images of damage.
- If deemed faulty or damaged, once your return has been received we will exchange or refund you by the original purchaser’s payment method.
- We do not offer returns on sale items unless faulty, damaged or incorrect.
- For damaged items, upon receiving we will assess the items and if it satisfies our requirements we will offer an exchange or refund.
- Return shipping will not be refunded unless the item is deemed faulty.
- Return shipping must be prepaid via traceable method (we recommend registered post) to ensure safe and documented delivery.
- Swish Furniture & Homewares does not accept responsibility of customer sent return or exchange packages; so it is advised that when shipping returns or exchanges that meet the above required criteria, customers should select a service that provides tracking.