Return & Exchange Policy

  1. No Refunds. We Offer Credit Note OR Exchange within 14 Days of Purchasing the product 
  2. If Cushions, Artwork, Single Chairs do not work within your space, bring back within 48 Hours to receive a refund 
  3. We DO NOT Offer Exchanges OR Refunds with Custom Orders. A Custom Order is defined as a product which is specifically made for you OR a product which is ordered in from our supplier on your behalf. 
  4. For all returns please email us at within 14 days of receipt of purchase.
  5. You will need to include original invoice as proof of purchase as well as a reason as to why you wish to return or exchange your item/s.
  6. Item’s may be exchanged within 14 days of receipt of purchase if in original condition with all tags attached.
  7. We offer in store returns / exchanges at Swish Furniture, Gifts & Homewares for online purchases for your convenience
  8. If you are returning due to change of mind, you will be refunded the transaction amount minus a 6% fee when paying with Afterpay, 1.75% fee via Shopify payments and 2.6% fee when paying with PayPal. 
  9. If your items arrives faulty or damaged please email
  10. Within 72 hours from signature of your delivery. You must include description and/or images of damage.
  11. If deemed faulty or damaged, once your return has been received we will exchange or refund you by the original purchaser’s payment method.
  12. We do not offer returns on sale items unless faulty, damaged or incorrect.
  13. For damaged items, upon receiving we will assess the items and if it satisfies our requirements we will offer an exchange or refund.
  14. Return shipping will not be refunded unless the item is deemed faulty.
  15. Return shipping must be prepaid via traceable method (we recommend registered post) to ensure safe and documented delivery.
  16. Swish Furniture, Gifts & Homewares does not accept responsibility of customer sent return or exchange packages; so it is advised that when shipping returns or exchanges that meet the above required criteria, customers should select a service that provides tracking.